General Volunteer Information
The novel coronavirus known as COVID-19 is a great concern for us all. In particular, the Centers for Disease Control (CDC) states that based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. More information about who may be at higher risk may be found at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-at-higher-risk.html. If you have any questions about whether you should participate in the Tournament, please contact an appropriate health care provider.
While the Tournament has undertaken a number of measures to help mitigate the risk transmission of COVID-19 and other contagious illnesses, elimination of risk of exposure and infection to COVID-19 is not currently possible. Therefore, we understand if you cannot or do not wish to participate this year and hope that we can count on your participation in the future should circumstances change. Whether you are able to join us again this year or in the future, we appreciate you being part of the PGA TOUR volunteer family.
Should you choose to participate in the Tournament, you must follow all safety measures implemented by the Tournament with respect to COVID-19. In particular, you may be required to do the following:
- Submit to screening for symptoms of COVID-19, as identified by the CDC at https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html, including temperature checks on a regular basis;
- Submit to possible COVID-19 testing to the extent required by the Tournament;
- Maintain social distancing (staying at least 6 feet – about 2 arms’ length – from other people) whenever possible;
- Wash hands with soap and water for at least 20 seconds or use hand sanitizer that contains 60% alcohol, including the hand sanitizer provided by the Tournament as often as possible;
- Wear personal protective equipment such as facecloths or masks that meet CDC guidelines, such as those that may be provided to you by the Tournament, in such circumstances when directed by the Tournament;
- Use sanitizing and disinfecting wipes provided by the Tournament as directed by the Tournament; and
- Practice “Safer at Home” behaviors when not at tournament during tournament week, including social distancing whenever possible, avoiding unnecessary trips and unnecessary interactions, and wearing masks whenever social distancing is not possible.
Further information about the requirements for each Tournament will be provided once volunteer assignments have been made.
We greatly appreciate your interest in volunteering at the Tournament and know that you share our concern for the safety of all participants at the Tournament. Working together, we are confident we can make this Tournament a success for the local community.
We Appreciate You
Thank you for your interest in volunteering for the Shriners Hospitals for Children Open. We greatly appreciate your support. Our incredible volunteers, who generously donate their valuable time and energy year after year, are very important to the success of this premier golf event.
Shriners Hospitals for Children depends on national signature events like the Shriners Hospitals for Children Open to help raise awareness and funds to support our mission to improve the lives of children. It is thanks to the hard work, dedication and passion of our volunteers that the Open continues to get bigger and better every year.
Join us and become a part of this important Las Vegas tradition. We know it will be an experience you will never forget.
Volunteer Assignments and Shifts
Volunteers are assigned to a variety of committees, performing the many tasks required to conduct a PGA TOUR event. You will be assigned to a committee once we receive your volunteer uniform fee.
Each volunteer is required to work a minimum of three shifts. Generally, there are two (2) shifts per day, the morning or AM shift, 6 a.m. – 12 p.m., and the afternoon or PM shift, 12 p.m. – 6 p.m. Once assigned to a committee, your chairperson will contact you to discuss your schedule. Some shifts are also available prior to tournament week.
Training is available for most committees and your training schedule will be forwarded to you. Should you have further questions, please contact your committee chairperson located in the Volunteer Committees and Volunteer Leadership section of this page.
Each volunteer is required to purchase a volunteer uniform. This helps us to defray our costs associated with each volunteer. Our event is operated as a 501(c)3 charity and every available dollar is dedicated to our mission of raising awareness and money for the Shriners Hospitals for Children. See the Training/Uniforms section for additional information.
In addition to your uniform, your entire volunteer package consists of:
- Meal/beverage during your shift
- Volunteer appreciation party
- Volunteer tournament badge
- A week-long tournament access badge
- Commemorative pin
- Volunteer after-party
- (Approximate package value, excess of $350, including uniform)
For sizing information, please refer to the Uniform Information document from our volunteer registration portal. You will be notified of the pick-up dates, time and location at a later date.
Team Building Opportunity
This is your chance to volunteer at the Shriners Hospitals for Children Open alongside co-workers and friends. Join the team volunteer program where you and your company will have the chance to become tournament marshals.
Marshals assist tournament security and help manage the flow of spectators during the tournament to ensure continuity of play, gallery safety and the safety of the PGA TOUR professionals. Volunteers ensure that players are not disturbed during play and enforce golf etiquette and security among the spectators. Volunteers are responsible for keeping spectators behind the ropes, and players and officials inside the ropes. They are stationed at each tee, landing areas, putting greens and crossovers. Training is provided. Wednesday through Sunday shifts only.
As a part of the team volunteer program, your organization will be assigned a specific hole to marshal. This means that only volunteers from your group will be volunteers on that hole. This provides a great opportunity for team-building and a chance for your organization to take “ownership” of that hole. In order to marshal a hole effectively, your organization will need to gather a minimum of ten (10) volunteers per day and be available Thursday through Sunday of tournament week. Tournament staff will provide special recognition of your organization with signage stating “THIS HOLE MARSHALED BY (your organization name)”.
For more information on the team volunteer program or general volunteering, contact Leah Marcus at LMarcus@shrinershospitalsopen.com or call 702-873-1010.
Multiple Volunteer Options
Various volunteer opportunities are available. Learn more about the different ways you can help support the Shriners Hospitals for Children Open.
18th Green Hospitality: Manage the day-to-day operations of the corporate hospitality facilities with a “110% customer satisfaction approach.” The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist corporate sponsors in hospitality areas by checking proper credentials, meeting and greeting patrons, overseeing general flow, and providing information and customer service to corporate guests. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include Champions Club, Patriots’ Outpost and other venues throughout the course. Thursday through Sunday shifts only.
Admissions: To include one or more of the following assignments: Wednesday through Sunday shifts only.
- Bag check: Check in and log prohibited items at the admissions gate.
- Ticket sales: Sell tickets at the gate to spectators and provide general information. Assist security with checking spectator credentials. Money handling experience preferred.
- Will call: Organize and manage the pickup location for credentials during tournament week. Assist with sorting and distribution of credentials at gate.
Ambassadors: Volunteers will act as greeters and welcome general spectators and corporate clients to the tournament. Volunteers will also provide directory assistance and general information to spectators, including restroom and concession stand locations, lost and found and corporate hospitality locations.
The Hive: Manage the day-to-day operations of the The Hive (formally Champions Club) with a goal of providing 110% customer satisfaction. The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist guests and corporate sponsors in hospitality areas by checking proper credentials, meeting and greeting patrons, overseeing general flow, and providing information and customer service. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include 18th Green Hospitality, Patriots’ Outpost and other venues throughout the course. Thursday through Sunday shifts only.
Golf carts: Volunteers will manage inventory, distribution and collection of golf carts during tournament week. Assist in the management of overall cart procedures and plan as designated by tournament office staff. Shifts prior to tournament week are also available.
Honorary observers: Assist in registering our sponsor’s guests that have been granted access behind the ropes. Volunteers will escort the honorary observer to the appropriate tee in a timely fashion and communicate all the relevant rules associated with the program. Thursday through Sunday shifts only.
Marshals: Volunteers will assist tournament security and help manage the flow of spectators during the tournament to ensure continuity of play, gallery safety and the safety of the PGA TOUR professionals. Volunteers ensure that players are not disturbed during play and enforce golf etiquette and security among the spectators. Volunteers are responsible for keeping spectators behind the ropes, and players and officials inside the ropes. They are stationed at each tee, landing areas, putting greens and crossovers. Training is provided. Wednesday through Sunday shifts only.
Patriots’ Outpost: Formerly known as Public Safety Appreciation Station. Volunteers will assist with greeting and welcoming guests. They will also ensure that all persons entering this facility have the proper credentials. Volunteers will also assist in the general upkeep and appearance of the facility. Thursday through Sunday shifts only.
Player transportation: Volunteers meet and greet professional players, PGA TOUR officials and VIP guests at airport and transport them to hotels and golf course. Volunteers will be on call during tournament week to transport players, officials and guests to various locations. Must be over 25 years old and have a license in good standing. Shifts begin on Friday prior to tournament week.
Practice range: Assist in setting up the practice facility and keeping each station supplied with golf balls and tees. Assist the club staff with the cleaning, sorting and picking of range balls.
Pro Am: Volunteers will assist amateurs and professionals to ensure that they have the best experience possible. Volunteers will be involved in many aspects of player and caddie registration. Shifts are also available for the Tough Day Challenge to be held on the Monday after tournament week. Wednesday and Monday (after tournament week) shifts only.
Professional caddie services: Assist the caddie master with caddie registration for all professional caddies, issuing and collecting caddie bibs and any other general needs of the professional and amateur caddies. Volunteers will also assist in the general upkeep and appearance of the caddie tent.
ShotLink reporters: (formerly known as laser reporters) Shotlink reporters are responsible for recording every golf shot during play. This information is measured using a range finder-type device and then recording the information into a small phone-like device. A measuring tool is set up at each fairway and green locations. Greenside measuring is done using a tablet. For shots on and off the green, the volunteer makes their best estimate about where the ball is and marks that location on the tablet displaying a layout of the green area.
Volunteers work in teams of two to capture all necessary information. Classroom and hands-on training is provided for both fairway and green measuring tools. Classroom training is offered on the Saturday before the tournament. Hands-on training is provided during the Wednesday Pro-Am so that you can try out the measuring tools on actual golf shots.
Volunteer are needed Thursday through Sunday. Thursday and Friday volunteers may choose to work half-day or full-day shifts. The morning shift on Thursday and Friday is 6 a.m. to 1 p.m., the afternoon shift is 11 a.m. to 6 p.m. Only full-day shifts are available on Saturday and Sunday; these shifts are typically 6 hours and are scheduled based on the weekend play format. Volunteer should be able to stand for long periods of time and have good eyesight. If you have cataracts, you may have difficulty using the equipment when the sun is in your eyes. Green side positions require that you climb into a tower that is 6 to 8 feet off the ground.
Special events: Support the execution of all major tournament social functions, both off-season and during tournament week. Events may include Pro-Am pairings party, Clark County School District Day, Women’s Day and all post-round parties at The Hill. Support roles will include sponsor and spectator meet and greets, on-site registration management, set up of parties and functions and general customer service. Assignments may also include honorary observers and/or Pro Am.
Special guest services: Provide cart transportation for disabled spectators to and from the main entrance to designated areas on the golf course.
Standard bearers: Accompany each group of professionals during play and display their scores in relation to par on a cumulative basis. You must be able to walk all 18 holes and carry a standard (weight approximately 5 to 7 pounds.) Young adults, ages 13–18, may volunteer for this committee on approval of committee chairman. Wednesday through Sunday shifts only.
Supply distribution: Assist in the distribution of all tournament materials during tournament week and weeks leading up to event. Volunteer will assist in the receipt and distribution of spectator information and incoming materials for the players or caddies. In addition must maintain and distribute supplies, refreshments and water for players, caddies and volunteers during the tournament. HEAVY LIFTING IS REQUIRED, VERY ACTIVE DUTY. Shifts prior to tournament week also available.
The HILL/public venue hospitality: Manage the day-to-day operations of the various venues on site. The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist guests in hospitality areas by checking proper credentials, meeting and greeting, overseeing general flow, and providing information and customer service. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include 18th Green Hospitality, Champions Club, and Patriots’ Outpost. Thursday through Sunday shifts only.
Uniform distribution: Inventory and distribute volunteer apparel and credentials. Duties will include the management of uniform distribution area, apparel exchanges, sale and returns. Shifts begin on Thursday, PRIOR to Tournament week.
Vendor host services: Under the direction of the tournament operations division and in connection with the sales team; to provide service and support to the vendors and nonprofit organizations. Specifically, the committee will coordinate the on-boarding and off-boarding of vendors for the set up and tear down of their assigned venues. Additionally, to act as the front line contact to all vendors and provide world class customer service throughout the Tournament to exceed all needs and expectations. The committee member will need to have the ability to lift up to 40 pounds comfortably and have excellent verbal skills.
Volunteer hospitality: Keep the volunteer hospitality center, known as Volunteer Village, open and available to all volunteers during tournament week. Ensure beverages and food items are available for uniformed volunteers working each day. Volunteers will work closely with the supply distribution committee to make sure that the Volunteer Village is stocked at all times with appropriate materials and supplies. Volunteers will assist in the general upkeep and appearance of the Volunteer Village.
Walking scorers: Accompany each group of players and input scores and statistics into a PGA TOUR supplied handheld device. All scorers will be equipped with radios to communicate with the ShotLink scoring truck. Shifts are approximately five hours and each volunteer will be given a tee time. It is essential to have knowledge of golf, golf etiquette, and be in good physical condition with the ability to walk 18 holes at a pace to keep up with the players. To be eligible for this committee you MUST complete online training, attend instructor-led training*, and work the Pro-Am. Additionally, you must work at least two days during the week (Wednesday – Friday). VERY ACTIVE DUTY. Assignment to this committee is at the discretion of the committee chairman. Wednesday through Sunday shifts only.
*Instructor-led training is offered on the Saturday before the tournament at 9 a.m. and on the Tuesday before the tournament at 1 p.m. You must attend at least one of these sessions.
Preparing for A Rewarding Experience
Training schedule to come.
Volunteers are required to wear the official standard volunteer uniform, which consists of a polo style golf shirt, jacket, baseball cap or visor or straw hat (for an additional fee). You are required to provide your own khaki slacks, shorts or skort, and closed toe shoes.
Jackets or hats that are not part of the 2020 standard uniform will not be allowed while on duty.
Shriner Volunteers: You are encouraged to wear your Fez, but it is not required.
Uniform Distribution/Pick Up
PGA TOUR Superstore, Downtown Summerlin
2315 Summa Dr. #140, Las Vegas, NV 89135
Date/Time: To be advised
On Course Uniform Distribution
Date/Time: To be advised
For those picking up uniforms at Volunteer Village, your Volunteer Badge will be available at VOLUNTEER WILL CALL, located at the ticket trailer at the front gate. Once you receive your volunteer badge, you may proceed to Volunteer Village to pick up your uniform.
18th Green Hospitality
The HILL/Public Venue Hospitality
Pro Caddie Services
Mary Ellen Dolan
Special Guest Services
Guy & Vivian Miles